On-line Resources / Rich Applications - A View Through the Eyes of the User

How do users perceive the difference between a rich application and an online resource? What processes should developers use to capture these differences? How are projects affected by the results of these processes? Leo Frishberg, a software developer, usability consultant, and user-centered designer, will talk about user-centered design in the context of the Web vs. the desktop. Using examples from projects in both environments, Leo will point out the similarities and differences in users' expectations, approaches, and behaviors when faced with an application or online resource.


Founding principal of Phase II (http:/www.aracnet.com/~slam), a computer based consulting service, Mr. Leo Frishberg (leofrish@acm.org) has been an avid programmer since Algol 68. As a User Experience Architect, Frishberg concerns himself with how to make products more engaging, seductive and pleasant for the targeted user audience. Relying heavily on rapid prototyping, discount usability and iterative development approaches, Frishberg is an evangelist for engaging the user as early and often as possible in the product development cycle. Currently, he is the Program Chair for CHIFOO, Computer-Human Interaction Forum of Oregon, a local special interest group of the ACM.